Last update date : 23/03/2024
HOLISTICASA – SIMLEB LLC
30 N GOULD STREET STE N
SHERIDAN ZY 82801
UNITED STATES
support@holisticasa.com
EIN: 61-2113781
https://holisticasa.com
Article 1
The present terms and conditions govern the sales made by the Holisticasa company, HOLISTICASA – SIMLEB LLC
30 N GOULD STREET STE N, SHERIDAN ZY 82801, UNITED STATES (retail and home products for lifestyle).
Article 2
The prices of our products are indicated according to the currency selected including all taxes (VAT and other taxes applicable on the day of the order), unless otherwise indicated and excluding processing and shipping costs. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not under the jurisdiction of the company Holisticasa. They will be at your charge and are your responsibility, both in terms of declarations and payments to the authorities and competent bodies in your country. We advise you to inquire about these aspects with your local authorities. All orders, whatever their origin, are payable in Euros or other local currencies. Holisticasa reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the tariff in force at the time of the validation of the order and subject to availability. The products remain the property of Holisticasa until full payment is received. Attention: as soon as you take physical possession of the ordered products, the risks of loss or damage of the products are transferred to you.
Article 3
The contractual information is presented in English and will be confirmed at the latest at the time of validation of your order. Holisticasa reserves the right not to register a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of difficulty concerning the order received.
Article 4
Validation of your order. Any order appearing on the Internet site https://holisticasa.com supposes the adhesion to the present General Conditions. Any confirmation of order involves your full and complete adhesion to the present general conditions of sale, without exception or reserve. All the data provided and the recorded confirmation will be worth proof of the transaction. You declare that you are fully aware of this. The confirmation of the order will be worth signature and acceptance of the operations carried out. A summary of the information of your order and of the present General Conditions will be communicated to you in PDF format via the email address of confirmation of your order.
Article 5
The fact of validating your order implies for you the obligation to pay the price indicated. The payment of your purchases is made by credit card through the secure systems Stripe or PayPal. The card is debited immediately. In case of split deliveries, only the shipped products are debited.
Article 6
Withdrawal In accordance with the provisions of Article 9 Directive 2011/83/EU (Consumer Rights Directive), you have a withdrawal period of 14 days from receipt of your products to exercise your right of withdrawal without having to justify your reasons or pay a penalty. Returns must be made in their original condition and complete (packaging, accessories, instructions). In this context, your responsibility is engaged.
Article 7
Our products are offered as long as they are visible on the site https://holisticasa.com and within the limits of available stocks. For products not in stock, our offers are valid subject to availability from our suppliers. In case of unavailability of product after placing your order, we will inform you by mail. Your order will be automatically cancelled and no bank debit will be made. In addition, the website https://holisticasa.com is intended to sell its products in large quantities.
Article 8
The products are delivered to the delivery address indicated during the ordering process, within 10 to 25 opening days, depending on the delivery address. In case of delay in shipment, an email will be sent to you to inform you of a possible consequence on the delivery time that was indicated to you. In accordance with the legal provisions, in the event of delay of delivery, you benefit from the possibility of cancelling the order in the conditions and methods defined in article 5 Directive (EU) 2019/771 (Sale of Goods Directive). If in the meantime you receive the product, we will proceed to its reimbursement and to the delivery costs under the conditions of Directive (EU) 2019/771 (Sale of Goods Directive). In the case of deliveries by a carrier, Holisticasa cannot be held responsible for any delay in delivery due exclusively to the unavailability of the customer after several proposed appointments. The reshipment of your order will then be at your expense.
In addition, the customer undertakes to check the conformity of the product to the order at the time of delivery and to refuse any parcel damaged or containing damaged or missing products. Indeed, in accordance with Directive 2011/83/EU (Consumer Rights Directive), the reception of the transported objects extinguishes any action against the carrier for damage or partial loss if within three days, not including holidays, which follow that of this reception, the recipient did not notify the carrier, by registered letter, his motivated protest.
THE CUSTOMER MUST THUS NOTIFY ALL RESERVES ON THE TRANSPORT SLIP AND IN THE PRESENCE OF THE DELIVERYMAN BY USING ONLY THE FOLLOWING MENTIONS:
1- Damaged package or broken product (describe the damage observed visually)
2- Open package with number of missing items
3- Missing packages (note the number of missing packages)
4- Open package: the driver cannot wait (send a registered letter to the carrier)
Article 9
Guarantee All our products benefit from the legal guarantee of conformity and the guarantee of the hidden defects, envisaged by Directive (EU) 2019/771 (Sale of Goods Directive). In case of non-conformity of a product sold, it can be returned, exchanged or refunded. All claims, requests for exchange or refund must be made by mail within 14 days of delivery. The products must be returned to us in the state in which you received them with all the elements (accessories, packaging, instructions…). The return costs will be charged to the customer.
Article 10
Responsibility The products offered are in conformity with the European legislation in force. Holisticasa shall not be held liable for any failure to comply with the legislation of the country where the product is delivered. It is your responsibility to check with the local authorities the possibilities of importing or using the products or services you intend to order. Furthermore, Holisticasa shall not be held responsible for any damage resulting from improper use of the product purchased. Finally, Holisticasa shall not be held liable for any inconvenience or damage inherent to the use of the Internet network, including but not limited to service interruption, external intrusion or the presence of computer viruses.
Article 11
Applicable law in case of disputes The language of this contract is the English language. The present conditions of sale are subject to European law. In case of dispute, the English courts will be the only ones competent.
Article 12
Intellectual property. All the elements of the website https://holisticasa.com are and remain the exclusive intellectual property of the company Holisticasa. No one is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, the elements of the site whether they are software, visual or sound. Any simple link or hypertext link is strictly forbidden without the express written consent of the company.
Article 13
Personal data Holisticasa reserves the right to collect personal information about you. This information is necessary for the management of your order, as well as for the improvement of the services and information that we send you. It may also be transmitted to companies that contribute to this relationship, such as those responsible for the execution of services and orders for their management, execution, processing and payment. This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations. In accordance with the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679), you have a right of access, rectification and opposition to personal information and personal data concerning you, directly on the website. The computerized records of Holisticasa shall be considered by all parties concerned as proof of communications, orders, payments and transactions between the parties.
